Refund Policy

At TalentAI, we are dedicated to providing high-quality, AI-driven asynchronous video interviewing and candidate evaluation tools. Due to the digital nature of our products, resource expenditures involved in AI processing, and hosting expenses for video data, our refund policy varies depending on the type of account subscription (B2C or B2B) and usage status.

Our individual or B2C plans typically involve pay-as-you-go credits or individual interview slots tailored to small-scale recruiting campaigns.

• No Refunds for Utilized Services: Once a campaign has been initiated, candidates have submitted video recordings, or AI evaluation summaries have been generated, the services are considered fully rendered, and we do not offer refunds.
• Technical Issue Exceptions: We will consider refund requests or issue campaign replacement credits only if a verifiable technical bug on our platform (e.g., video upload failures, transcription processing faults) prevented the delivery of evaluation reports, and we were unable to resolve the issue.
  • How to Claim: Submit a support ticket to info@dokim.ai within 48 hours of the issue, describing the failure and attaching screenshots.
  • Remedies: If a system failure is confirmed, we will provide equivalent interview session credits or issue a transaction refund at our discretion.
• No Refunds for Change of Mind: We do not issue refunds if you change your mind, decide not to run the campaign, or are dissatisfied with candidate answers.

B2B plans are offered via recurring monthly or annual subscriptions allowing for team campaign pipelines, customizable questions, and dedicated workspaces.

• Subscription Fees (Non-Refundable): All subscription plan payments (monthly or annual) are non-refundable once the subscription term has started. This applies regardless of whether your team fully utilizes your active recruiter seats or candidate video limits during the billing cycle.
• Early Termination: If you cancel your subscription before the end of the billing term, your account will remain active with full premium features until the end of the current cycle. No partial refunds are issued for early termination.
• B2B Technical Incidents: If a technical incident blocks your workspace operations, please reach out to your dedicated account manager or B2B help desk at info@dokim.ai. Service-level credits or case-by-case adjustments will be reviewed depending on our SLA obligations.
• No Refunds for Non-Use: No refunds are provided for periods during which the platform was not utilized by your recruitment team.

Upon approval of a refund request:

• Refunds are returned to the original payment method (e.g., credit card, Stripe, or Paddle gateway) used to make the purchase.
• Please allow 5 to 10 business days for the transaction to clear and show up on your banking statement, depending on your card issuer.
• Original transaction fees or taxes may be deducted from the refund amount where applicable under local regulations.

We reserve the right to modify this Refund Policy at any time. Any changes will become effective immediately upon being posted on this route. We encourage clients to review this policy periodically when checking campaign subscriptions.

For any refund inquiries, billing discrepancies, or technical service requests, please contact our support team at: